WatermarkFixtures offers free shipping in the Contiguous US, including LTL freight shipments.
WatermarkFixtures promises to deliver excellent customer service and high-quality products. If, for any reason, your purchase is unsatisfactory we will gladly replace it or accept a return of the merchandise. Please adhere to the following return policy:
Returns can only be made within 30 days of receiving your product(s)
All products must be in resalable condition, in the original packaging
The product must be free from damages or defects
The product must not have been installed or altered
For defective or damaged product, photographs must be provided by the customer depicting the damage/defect. (A return may or may not be necessary, please contact us first ([email protected])) Damaged or Defective items must be reported within 30 days of receipt.
Undeliverable, Return to Sender or Refused Orders, we charge a 15 percent restocking fee.
How to Return a Product
You can obtain a RMA (Return Merchandise Authorization) number by emailing our Customer Service department ([email protected]). Along with the RMA number, you will receive a ship-to address where your merchandise must be sent.
You must have a RMA (Return Merchandise Authorization) included with the return shipment.
You are responsible for all shipping costs for your return.
Please note that we do not refund any additional shipping charges, pickup fees and or any other associated cost with facilitation your return.
We will notify you via e-mail once we have received and processed the returned product. Please allow 5 business days for processing.
Refunds will be credited to the original purchasing credit card account, minus 3 percent for credit card processing fees which are non refundable.
Your credit card company may take up to 5 days after processing to post the credit to your account.
For international refunds, the amount will be paid in US dollars at the time of purchase. We are not responsible for fluctuations in the exchange rate or any additional credit card charges. Shipping charges (Delivery, Duties & Taxes) are non refundable.